Talla
Skip the lengthy setup and get straight to execution. Connect Talla to your help desk, CRM, chat, and document sources in a few clicks, then import policies, FAQs, and runbooks. The system automatically indexes content and maps common intents, so you can define who gets what with clear routing rules (skills, priority, SLAs). Use the drag‑and‑drop builder to design flows without code, set your brand voice, and choose supported languages. Assign permissions, preview behaviors in a sandbox with sample conversations, and validate webhook calls before going live. Roll out in phases—internal first, then a subset of customers—across web chat, email, SMS, Slack, or Teams.
Stand up self‑service in an afternoon. Publish a customer assistant that answers account, billing, and order questions using your content plus generated responses with citations. Add quick‑action buttons (track order, reset password, schedule appointment) and define escalation triggers when confidence is low or identity checks fail. When a handoff occurs, the agent receives a full summary, prior steps, and verified data—no repeated questions. Use post‑purchase automations to confirm shipments, guide returns, and collect feedback. For marketing and sales, switch to lead capture mode: detect language, qualify prospects with branching questions, sync details to your CRM via webhook, and route hot leads to the right rep in real time, even after hours. more
Starter (agent Assist)
$1,700.00 per month
10 users. Additional users are billed at $40/user/month
2000 content pages available for Knowledge Extraction
Integrate with Slack or Microsoft Teams
View analytics on user interactions, content training, training progress, and overall effectiveness
Use smart templates to build content that’s optimized for machine learning
Identify knowledge gaps and triage
Growth (agent Assist)
$4,250.00 per month
Includes the features of Starter plan, plus
100 users. Additional users are billed at $35/user/month
10,000 content pages available for Knowledge Extraction
Integrate with your existing workflows via browser extension
Assign different user roles and permissions
Use single sign-on via SAML
Enterprise (agent Assist)
Custom
Includes the features of Growth plan, plus
A custom number of users
A custom number of content pages available for Knowledge Extraction
Integrate with a custom number of systems
Add custom process automations
Starter (customer Assist)
$1,700.00 per month
Automate resolving 1,000 support inquiries per month
Automate extracting answers from up to 2000 content pages
Deploy to up to 5 support sites
Identify knowledge gaps and triage
View analytics on user interactions, content training, training progress, and overall effectiveness
Growth (customer Assist)
$4,250.00 per month
Includes the features of Starter plan, plus
Automate resolving 6,000 support inquiries a month
Automate extracting answers from up to 10,000 content pages.
Deploy to up to 10 support sites
Allow customers to open new requests from your support site
Integrate with 1 live chat system
Integrate with 1 ticketing system
Enterprise (customer Assist)
Custom
Includes the features of Growth plan, plus
Automate resolving an custom number of support inquiries
Automate extracting answers from a custom number of content pages
Deploy to up to custom number of support sites
Integrate with an customed number of systems
Add custom process automations
Enterprise (automations)
Custom
Automated logic flows that resolve customer requests
Automated processes between your internal systems
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